Geraldine Freeman, who uses a wheelchair, flew with Jet2 from Bristol Airport to Tenerife in the Canary Islands and said she was “humiliated” during the flight. The pilot had told the passengers several times The flight was delayed due to a problem with his wheelchairBBC reported.
The woman also said that a cabin crew member informed her of this “In case of emergency, they will not return” to save her, This made him realize that his life was “not worth” like everyone else’s.
According to Gerald, the worst experience started upon arrival at the airport and the staff Partially removed his wheelchair, Something that has never happened on any plane before. In addition, she Didn’t climb firstIt goes against standard convention when it comes to wheelchair users on flights.
Geraldine said she felt it He was treated in a “very disrespectful manner” and his journey was “embarrassing, uncomfortable, stressful and humiliating”.
A spokesperson for Jet2 told Insider that Geraldine Freeman’s experience was a “Isolated Incident” And the company contacted him directly to apologize. “We recognize that this is not the experience our customers expect when traveling with us, so we would like to offer our deepest and most sincere apologies.”
The airline also said Additional training is warranted So that incident should not happen again.
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