A TAP group administrator for operations confirmed that the amount related to the refund had already been paid, but did not provide details on the penalty.
“Refund already paid”Ramiro Seguera said.
According to TAP’s operations director, “the situation is calculated and therefore something to be expected” because it is “a difficult moment for the company and aviation in general”.
“TAP has made every effort to restore normalcy both in terms of operations and refunds”he added.
When asked about the fines imposed by the US Department of Transportation, The person responsible confirmed that “this is not surprising” and that TAP “will comply with the court’s decisions”, but did not say what the amount was or if it had already been paid.
But “the company had already done so, and in good faith, including passengers who were not legally entitled to reimbursement, led the DoT to reduce the fines imposed to around €550,000”.
Flights that have been canceled or diverted since the pandemic began are at risk. Initially, it was announced that TAP would have to immediately refund more than US$126.5 million to passengers.🇧🇷 Since this did not happen, Not only the $1.1 million fine, but restitution to all affected customers🇧🇷
TAP is one of six airlines fined by the US federal government.
The biggest fine has been paid to Frontier: this low-cost airline from the US state of Colorado operates mainly domestic flights and failed to repay more than 214 million euros, for which it will have to pay more than two million euros in fines. .
As quoted by ReutersOn the last night, The Portuguese carrier said it had struggled with an “avalanche of refund requests”. What’s causing call centers to become “overwhelmingly fast”?🇧🇷
“Whenever a flight is canceled, passengers seeking refunds should be promptly refunded,” US Transportation Secretary Pete Buttigieg said, adding that “whenever this doesn’t happen,” the administration should “hold airlines accountable in the name of the United States.” Passengers”.
“A canceled flight is frustrating enough and you shouldn’t be waiting months to get a refund,” Buttigieg said.
Winter Activity Reorganization
Through this Tuesday and the end of the year, TAP will cancel an average of seven flights per day🇧🇷 Company accuses of restructuring winter operations.
TAP says the canceled calls “and there are a number of alternatives on the TAP network or at partner companies”. It also guarantees that affected passengers will be informed in time and alternative flights will be available.🇧🇷
On December 8 and 9, the company’s employees are scheduled to go on strike Convened by the National Civil Aviation Airmen’s Association.
The union organization opposes “systematic violations” of the enterprise agreement. He also talks about TAP’s lack of respect for the crew.
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